In asterCC commercial call center system, all agent calls are being recorded, the recording directly saved on the server, the system services without additional recording equipment.
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Outbound call center is mainly concerned about the contract situation, agents efficiency and data usage. We gives some useful reports in this post.
System Realtime Monitor
Realtime Monitor of the call center to help managers and operators to better understand the system running situation, find problems, asterCC commercial call center system provides a full range of monitoring functions
Agent Work Status
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In this page, the system provides a real-time & automatically updated table for reference, Click realtime → Live Monitor
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System will list all check-in agents, the agent status include:
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Idle
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Ringing
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Talking
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ACW(After Call Work)
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Additional Call (such as in conference, consult)
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As system administrator, team administrator or any other accounts which have the priviledge, they can see all agents status in agent group
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As a group admin of one agent group, they can see the status of his group from agent portal page
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The trunk usage page provides all calls detail in each trunk, Click realtime → live_trunk
Current Agents
Current Accounts
System Usage
Today asterCC released a new version: asterCC 1.2-beta, in this version, it uses a new http push moduel, more stable than the previous one. The other improvement is that it comes with two new modules: customer service and work order Besides, the license mode has big changes, it now gives 60 days trail with all modules and 5 agents, you can apply for longer time or more agents for test if need. You can download from https://astercc.org/downloads Related posts:
Go to system modules, when there’re new modules or upgrades, it will give “DOWNLOAD” or “INSTALL” button
click the DOWNLOAD button, copy the download url
login to system via ssh, go the astercc upgrade directory, like /var/www/html/asterCC/data/_cache, use wget to download the package
you can also download the package on your pc first, then upload the the directory
refresh system moduels page, you will see UPGRADE button
Click OK to start upgrade, during UPGRADING, system service may stop
Because in 1.2-beta, assterCC use a new nginx module, so you need upgrade nginx from ssh, copy the command we will use
Login from ssh, run the command, please make sure the server gets internet access, or else it could not upgrade
when it’s finished, you will see
refresh the system modules page, you will see now it’s latest version
