What’s CTI system?
CTI is the abbreviation of Computer Telephony Integration for indicating a tool that allows computers and telephones to interact with integrated technology systems are often used to represent a CTI helps users work more efficiently desktop applications, too. indicate that the server functions, such as call routing.
- Integrate with 3rd party system to implement telephony functions, such as call popup, click dial
- Integrate with PBX system for call recording or IVR features
- Call routing control
- Call report
- IVR api for complicated call flow
- call events push
- rich APIs
- TTS(Text To Speech) and ASR (Automatic Speech Recognition) API