Archive for the ‘asterCC’ Category

asterCC & asterCC BOX released 0.13

asterCC V0.13 (1289) - 14.26 MB
asterCC-BOX-0.13 download
asterCC BOX 0.13:
* updated to freepbx 2.6 rc2
* updated to asternic 1.2
* updated to asterCC 0.13
asterCRM 0.061:
* added agents manager in astercrm to manage agents.conf
* fixed the bug that cant edit worktime_package
* added callOrder field in diallist
* added diallist panel in portal page
* added the daemon to convert recording [...]

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asterCC v0.12 released

asterCC 0.12 (1449) - 11.61 MB
asterCRM 0.059:

impoved send request by javascript in portal interface
fixed can not order in customer,diallist and dialedlist page
fixed can not export in note ,diallist, dialedlist, campaign,contact
fixed can’t find astercc license file when is not running  in ‘/opt’
fixed the start check of predictive doesn’t work in IE7
fixed can not record wher predictive

asterBilling [...]

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why we say asterCC solutions could work with all kinds of asterisk based solution.

asterCC package provides a call center solution and a billing solution for asterisk, the most important feature is, asterCC could work with all asterisk based solutions and no need do any modification to the original system,  as we have tested, including:

Trixbox
Elastix
Callweaver
Freepbx
Magiclink
Fonesoft
asterisk2billing (a2b)
pbx in a flash

so when you are using a asterisk based system and want [...]

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how to update asterCC license for your asterisk

By default, astercc providers you 5 free simultaneous channels license, you can purchase more if need.
First, edit /opt/asterisk/scripts/astercc/astercc.conf which is in same folder with astercc daemons, go to section [licence], you can find three parameters there
[licence]
licenceto =
key = (no this parameter in current version now)
channel = 5
change “channel” to the number [...]

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History about asterCC, asterCRM and asterBilling

In July, 2007, we start a project, the aim is to provide a call center system for asterisk, which should be all web based and no rely on dialplan, also should have some simple CRM features. That’s how asterCRM came, we made it all open source and free to use so that it could grow [...]

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features in astercctools for asterisk

astercctools is a daemon script provided in asterCC package, it has two features for now( version 0.01-081116):
1 get sip peer status
astercctools will connect to your asterisk via AMI and execute command “sip show peers” then parse the result to table `sip_show_peers` in your mysql database.
2 get queue status
astercctools will also execute command “show queue” [...]

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scripts in asterCC

The scripts folder in asterCC package, it provides you several scripts, so here is what are they:

astercc: the main daemon script in asterCC, it would run as a daemon when add “-d” parameter (astercc -d), astercc will connect to your asterisk via AMI, and catch all call events and put them into mysql database in [...]

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Why get a segmentation fault when start astercc daemons?

1. file format, astercc.conf need to be a linux format, so if we edit it under windows then upload, we may get a error.
2. mysql issue
astercc cant connect to mysql, need to check
/etc/hosts.deny
/etc/hosts.allow
and make sure your host have the permission to mysql server

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What can we do through asterCC?

1. Intergrated with a CRM system, then you could start then development of your own call center
asterCC could get live call messages from the asterisk, including
src –> callerid
dst –> calleeid
srcchan –>  channel of the source
dstchan  –> channel of the destination
starttime –> time of the call start
answertime –>  time of the call is answered
srcuid –> uniqueid [...]

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Why we get better performance in asterCRM when using asterCC

In asterCRM, first eventsdaemon will connect to AMI(asterisk management interface) and store all events to database, then each call center agent need to read all asterisk events from database and analyze in php code, so it’s reduplicated and inefficient, especially it could become more and more serious when agent increased.
When using asterCC, the astercc daemon [...]

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