After elected “login”, then the current agent has been logged into the queue which belongs to the queue number, the queue was according to the state of all the agent be logged to assign the calls. After elected “pause”, then the agent has been logged are not be assigned phone calls whether he is busy or free. When elected logoff, the current agent were logged off  from the queue, the queue will not assign any phone calls to the agent.

Return to the management interface, enter the dial list below campaign find the queue number corresponding to the campaign name, click on the campaign “edit” to open.

Find queue number, indicate the agent to be logged in the queue number; Queue Context, the crew used the queue context, freePBX use the latest version is the current from-queue; Use Extension Channel For Queue, where there are two cases. One case is logged in default, do not be checked before “Use Extension Channel For Queue”, in the asterisk CLI to perform queue show.

Another case is to use” Use Extension Channel For Queue”, checked before “Use Extension Channel For Queue”, in the asterisk CLI to perform queue show.

Back to the management interface, enter the extension to find the user name of current agent, click “edit”

Channel option, sip/8003, 8003 is the current agent extension.

Dial list exists phone number, the “start work” can be used properly. The phone number in dial list can be added manually or through batch import entry. Make the dialnumber in dial list, agent can click on “start work” to call outbound.

Click the “Start work”, the system will be calling dialnumber in the dial list one by one, at the moment the window about information will pop up, such as “input customer information”, “add records” pop-up window.

When the call is connected, the agent can communicate with customers to get the information input, the upper left corner points out the system is recording. After the call, click on the “hang up”, then the system will turn into count down and dialing the next dialnumber automatically.

Agent can set time in count down optionally, go into extension in management interface, find the editor belongs to user name,click and pop up a window says “Edit Account”

Find “dial interval”, setting“0”, the system default countdown in 30 seconds, setting greater than “0”, according to the number as the seconds of countdown. There are two or more than two dialnumbers in dial list will turn up count down, only one dialnumber can not be.

Agent can also stop work at any times as condition change, then the system will no longer auto-dial the dialnumber from dial list in agent interface.

Choose file

Choose file to upload, you can browse the files you want, or you can choose an existing file, then upload it. After successful upload, the data you want will upload to the system, then you can select the form, specify the data into the appropriate form.

Select customer, there will be corresponding to the fields of this form.

According to the data appear in front of several pieces of information, each vertical line corresponding to one information, information corresponding to the field appears to the left and the fields of the code will fill in the information at the bottom of the box.

Next, you must tick before “add” , and the data adding to the dial list at the same time, select the number corresponding to the phone, select the outbound time, if you want to be evenly distributed to agent, then you do not tick before “assign”, if you want a agent assigned to a designated, tick in front of the “assign”, and noted the number of the agent, if you want to assign two or three agent  you can with “,” separated. Choose your campaign, and click Import.

Before importing, when you make the phone number that will be imported to assign to a designated agent, then after importing is completely, return to the agent interface, you will find all the phone numbers waiting to be dialed in the dial list.

If you do not want to assign these phone number to a designated agent, you do not have to tick before “assign”, return to the agent interface, you will find there is not any date in the dial list from agent interface.

then all  date have been imported will be found  in dial list, the system do not assign to any agent.

dial list

Then you go back to “customer” page, you will find all the data has been imported successful in your customer data sheets, and all information corresponding to each field in form. At the same time, dial list also appear to all the same data has been imported, according to the dialing time to go to dial the number.

Add Campaign

Under the toolbar you will find Campaign Result, add.

Arrow points to the Campaign Result

Then it will pop up a window of Campaign Result

You can set up by yourself according to your own business maybe used in result name, it can be refused access, voicemail, dead number or other such results. The campaign name you can choose the campaign that you have established just now, or you may also specify the choice plan. Back to agent began to call the number from dial list, add a phone number

Arrow points to add a phone number to dial list, fill in the information completely, continue. You can also choose to bulk import, in order to import the phone number into dial list.

When the call is connecting, the screen will pop up a window for agent to record the customer information. According to call ends the agent may choose the call result setting up before corresponding to the state. Then click Update. System prompted to update successfully.

Right now you go back to see the dialed, you will find the results of a column in the Campaign Result information displayed. Allow you clearly to see the result of customer in the form of campaign result.

Then let we see the dailed, the system will prompted the call is answered or no answer, which results in the campaign result will be prompted to the form or how about answer and no answer. Management will consider screening out potential customers in its next outbound, object among those empty number, wrong number or do not want to keep the number of filtered out.

First, we find the search option to open the drop-down list, find the campaign result, input you want to keep in the back of the results, for example, you want to keep “refuse”or “voicemail,” enter the appropriate results, and select Options – “recycle”, so that these dailed numbers will be present to dail list again.

The numbers be recycled will present to dial list once again.

With this method, you may also filter out the wrong number or dead number to delete.

In this way, the dail list will save those numbers that you have already recycled unsuccessful once more, to make the next dial-up, to keep more potential customers.

asterCRM 0.075 in asterCC 0.21 beta:

• added customer_lead and note_lead
• added defined code for note

• added user online statistic and user online report

• added sms api

• added user type and user privileges

• added attend transfer for agent mode
• added hangupcause, hangupcausetxt and dialstatus to cdr table
• fixed bug of astercc daemon works with asterisk 1.2
• fixed bug of incorrect didnumber on agent mode
• fieed bug of incorrect curcdr works with astercrm.agi
• added doubleCheckCampaign in astercc.conf
• added export data to daillist directly
• added count and time of tranfer to cdr and dialedlist

asterBilling 0.15in asterCC 0.21 beta:

• added pushcall mode(works with pushcall.agi)
• added billing by accountcode mode
• added query and hangup current channels in system page

auto-recyle is used to recyle the number from table campaigndialedlist to diallist, so system could re-dial customer phone in some conditions, it has the following parameters:

Max trytime:   the maximum time the dialer will try dial

Recyle time:   it will start recyle when “Recyle time” seconds after the call is done

Enable Auto Recyle:  set to “yes” if you want to enalbe auto-recyle

Min Duration:  number will be recyled  when the full duration is less than this value, this duration including ring time

Agent Answer Min Duration:  number will be recyled  when agent talking time is less than this value

Customer Answer Min Duration:  number will be recyled  when customer answering time is less than this value

* number will be recyled only when it meets all conditions above

Set “queue number” and “queue context” for campaign:

queue context: which context will be used when login to queue, for example：exteinsion is 8000，set queue context to from-queue，then login to queue as Local/8000@from-queue/n 。

login to astercrm，the queues will display in “Campaign Pannel(Queue)”:

click login button after campaign-1(1000)，will login to queue 1000 as Local/8000@from-queue/n, login button turn to logoff:

execute queue show 1000 in asterisk Cli:

then could use pause/continue to control agent if receive incoming call from queue:

find the php.ini for your apache line: memory_limit

it could be like 16M or 20M, try change it bigger, say 64M

so it looks like

memory_limit = 64M

save and exit, remember restart your apache before give the try.

please note that u need to restart asterrc daemon to reload configration.

refreshrate = 60

refreshrate is the seconds asterrc daemon reload data from database, when u change asterBilling setting a lot, like rate, clid … , u need this parameter, but once your system is stable, u can set it to -1, so that after asterrc load the data when it start, it would not read from database again and again.

refreshlock = 30

The seconds we refresh data for astercclock to lock booth, or lock group, reseller.

calculateallcdr = no

when set to yes, asterrc will re-calculate all records with groupid =-1 or resellerid = -1 in mycdr table, this could be used when u want to calculate the CDRs with no billing .

calculateoldcdr = no

when set to yes, asterrc will re-calculate all records in mycdr table, this could be used when u want to calculate the history CDR. This could be used when your rate changed and you want to reset all credits.

callbackbill = src

; src: bill src only
; dst: bill dst only
; both: both src and dst

removeNonSysCDR = 0

; if we need use asterrc to remove CDR with resellerid = -1 or groupid = -1

removeNoAnswerCDR = 0

; if we need use asterrc to remove no answer CDR

The parameter is “portal_display_type”, there’re two valid values, “customer” and “note”

When it’s “customer” mode, it would display all customers agent putted

customer mode

When it’s “note” mode, it would display customers with “note” and priority is greater than zero

note mode