asterCRM is an open source contact center software for asterisk.
asterCRM benefits:
- open source
- simple php code, easy for customize development
- could work with all asterisk based system and no need modify your original system
- a distributed solution, asterisk, mysql and apache could be on different servers
asterCRM features:
- pop-up information based callerid when incoming/outbound calls
- DID information when incoming/outbound calls
- click to dial
- click to transfer
- click to monitor
- click to spy
- click to hangup
- invite dial
- callerid prefix remove
- spell suggestion when input a business name or contact
- could be integrated with all other asterisk based systems, like Trixbox, Elastix, Magiclink IP PBX …
- scheduler calls
- predictive dialer
- sales force
- campaign result
- extension panel
- google map support
- export/import online
- survey & survey statistics
- different accounts/groups management
- asterisk active channels monitor
- support dynamic agent mode
- extension whisper
- support predictive dial dial out strategy
- support import file which exist in server
- recent cdr bind to monitor records
- fax ext
- support play gsm file in web
- force monitor by group
- update licence in web
- auto install
- system status monitor by groupadmin
- predictive dial by groupadmin
- multi mode search(like,=,<,>)
- advance survey
- callerid smart mathcing
- use daemon for predictive dialer
- predictive dialer direct to queue
- multi-language support (Chinese, English, German)
- multi-skin support
- external CRM support
- asterCC supported
- a distributed solution
- dialer support dialout mutil-servers
- support chinese address of google map
- support post more customer infomation to external CRM by URL
- support count how long dynamic agent loged in the queue
- private note
- support licence with time limit
- campaign result statistics
- agent dialed result statistics
- support set start time and end time for campaign
- supply a shell for backup file and database
- agent can add a scheduler dial for a customer
- support set dial waittime in campaign
- agent can add a transfer link in note
- astercrm workwith asterbilling simplely
- supoort delete a uploaded file
- agent break function
- reload or restart asterisk in web
Good day,
Is AsterCRM a free open source application?
Regards
hi
it has two modes, one 100% opensource and free, but when using daemon mode, coz daemons are not opensource and free, you could pay to get more channels to work
for point 1 “pop-up information based callerid when incoming/outbound calls”, i have found that the caller ID appears wrong in case of using asterCRM with asterisk 1.6 or 1.8 ,
please check this image:
http://www.freeimagehosting.net/newuploads/8fyoc.jpg
which version are u using ? and how did you config the inbound context in your asterisk ?
Hi,
Whats the actual difference between open source and commercial version ?
i am really keen to start with one
Hi
i already have an existing FreePBX setup done…but i want to use your asterCRM dashboard for my agents…
Q1. is there a way to connect a SIP in AsterCRM instead of linking the whole FreePBX. ?
Q2. agents using eyebeam and link queue or campaign in astercrm and using SIP IP…?
astercrm will only talk to the system via SIP, in fact it would not affect any features in your freepbx or any other existen system
http://wiki.astercc.com/doku.php?id=en:faq:what_s_the_difference_between_astercc_0.x_and_astercc_commercial_version