1. Intergrated with a CRM system, then you could start then development of your own call center
asterCC could get live call messages from the asterisk, including
src –> callerid
dst –> calleeid
srcchan –> channel of the source
dstchan –> channel of the destination
starttime –> time of the call start
answertime –> time of the call is answered
srcuid –> uniqueid of the source
dstuid –> uniqueid of the destination
disposition –> result of the call
when there is a new call in asterisk, asterCC will insert a record into the realtime cdr table (curcdr), and it would update the record based the call status in asterisk, and when the call is finished, asterCC would delte the record in realtime table and insert the cdr into the history cdr table (mycdr)
the following product is using asterCC for call center
asterCRM
2. as a realtime billing product for asterisk system
in asterCC there is a daemon named asterrc, using asterrc, it could calculate the fee of the call based on different rate, asterrc support reseller, group, clid three level rates, it also support both prepaid and postpaid.
the astercclock daemon could hangup the call based system user status.
the following products have been tested could work well with asterCC for billing
freepbx, elastix, magiclink, mvb2000
3. as a hosted callshop solution
astercc provide a web GUI, which is for callshop user, the callshop owner could set his own selling rates, from the GUI, you can see the status of each booth, including destination, duration, status, rate, also you can lock a booth or hang up a call when need. From the GUI, you can check incoming report, benefits report, and some other reports. The more excting thing is, the solution support callback, means u need nothing but a internet brower to open a callshop.
* all above solution, no need to change anything in your original asterisk.
4. as a calling card system
the agi script in astercc allow your customer enter the system, it would prompt for pin, and then prompt for destination number, it would announce your balance and the time of the call, if no enough credit or use up, it would cut the call.
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