Tag

Agent only outbount calling come in

Agent settings only outbount the state still have a calling come in FAQ

By | Tutorials | No Comments

Agent settings only outbount the state still have a calling come in, as follows:

selection_131

  1. An agent login multiple agentgroups at the same time. Only one agentgroup set onlyoutbound , but the calling come in from other group queues.
  2. Because of the outbound calling is come in queue of the agentgroup, so when the calling through the Inbound route or IVR and the like set directly to the seat, causing confusion.