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astercc call center

asterCC commercial callcenter system released 2.6-rc1

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After 6 month, astercc multi-tenant call center system released version 2.6, besides bug fixing, it also provides the following new features:

  • trunk clone
  • queue policy: rrordered
  • conference mute
  • columo “Start At” in real time monitor page
  • predictive dialer support multi numbers for one customer
  • related feiled in work order
  • “link” field can be used to integrate with 3rd url such as google map, check How to use customized link to integrate with 3rd party system

for full change log, you can check http://wiki.astercc.com/doku.php?id=en:change_log:astercc-2.6-rc1_changelog

astercc provides 60 days 5 agents free trial, you can download from here.

asterCC Call Center released 2.2

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asterCC commercial call center system released version 2.2, the most improvement in this version is that it integrated google ASR, with previous TTS integration, now your asterCC IVR could read and listen now!

you can download and have a free trial from HERE

====== New Features ======

  • In IVR, all actions now have a failure destination
  • Support ASR in IVR
  • Support IVR for import/export
  • Display queue status in agent portal
  • In report, we could get agent report for all group he belongs to, including call number, call duration, average call duration, login duration, busy duration, etc
  • For call hint window, add option: hidden, fixed, delay-close
  • Add realtime call status diagram, including IVR, talking, ringing, waiting
  • New WYSWYG editor
  • Added extension number in extension list
  • In template, use “display name” instead of database column name
  • In campaign, it supports auto reset customer status if agent hasn’t contacted the customer for days so other agents could obtain
  • Added report in CDR page, including inbound calls, inbound duration, outbound calls, outbound duration, inbound cost, outbound cost, team cost, system cost, user cost
  • Added device status in conference, green means device is online
  • In predictive dialer, it could auto redial based on config, say you can configure re-dial in 1hr, 3hrs, 12hrs
  • Some report start to run background, to avoid timeout when it has to run lots of data

====== Bug Fix ======

  • Fixed the bug when hiden contact, phone number displayed in contact history
  • Fixed the bug when listen recordings in QC page, customer information is null for main customer table
  • Only when user scope is system, team admin and user is system admin or team admin, it will display black list and DID in import page
  • Fixed the bug when agent try to send non-mime email
  • Fixed WeiXin menu management page css bug
  • Fixed the bug that in import/export job management page, it always goes back to first page
  • Fixed the bug when query in conference page, different team might see others’ records
  • Fixed the bug when delete a customer in campaign customer management page