asterCC-BOX-0.13 download asterCC BOX 0.13: * updated to freepbx 2.6 rc2 * updated to asternic 1.2 * updated to asterCC 0.13 asterCRM 0.061: * added agents manager in astercrm to manage agents.conf * fixed the bug that cant edit worktime_package * added callOrder field in diallist * added diallist panel in portal page * added [...]
in this tutorial, it will guide u how to broadcast your message in asterisk and astercrm. 1. add outbound context in asterisk add the following content in your dialplan (like extensions.conf) [for-outbound] exten => _X.,1,Dial(SIP/yourtrunk/${EXTEN},45) exten => _X.,n,Hangup exten => h,1,NoOp(${DIALSTATUS}) exten => h,n,Hangup here “yourtrunk” should be defined in your sip conf file, or [...]
1.upgrade database unzip the package u could see folder “sql” files in asterCC 0.12 should be: astercc0.1b-0.1.sql astercc0.1-0.11.sql astercc0.11-0.12b.sql astercc0.12b.-0.12sql astercc.sql say you are using 0.1b now, so you have to execute astercc0.1b-0.1.sql, astercc0.1-0.11.sql, astercc0.11-0.12b.sql, astercc0.12b.-0.12sql one by one, then u get database of v0.12 2. stop astercc daemons /opt/asterisk/scripts/astercc/asterccd stop 3. cp the new [...]
In a virtual office, you will have few receiption but they can answer calls for hundred company, in such case, they should know which number customer dialed so that they dont mess up the calls, now we introduce u how to build a virtual call center using astercrm & asterisk. 1. add extension for receiption [...]
The latest asterCRM has a great improvement in dialer, and with asterCRM, it’s quite easy to build a call center. Here’s a how-to for a outbound call center with Freepbx and astercrm. Following by this how-to, you can creat such a solution: asterCRM dialer will call the numbers in your diallist, and when the call [...]
In asterCRM, it provides a survey features, so you can set survey for your customers, here will give you a simple introducation for this: first you need to add a survey, login as admin/group admin go manager interface and click survey icon, click “Add” button for a new survey, you can add several options for [...]
In asterCRM config file: astercrm.conf.php, it provides a option, with the option, you can set the information displayed in the agent work page. The parameter is “portal_display_type”, there’re two valid values, “customer” and “note” When it’s “customer” mode, it would display all customers agent putted When it’s “note” mode, it would display customers with “note” [...]
In asterCRM, we can set some description for a trunk or a DID, so that when customer dial in, we could know which number he dialed or which trunk he dialed from. it’s very simple to set this, login as admin and go to management interface, select Trunkinfo, and then add the trunk or didnumber [...]
You can import your data via web page in asterCC, in asterCRM, you can import customers, contacts and diallist, in asterBilling, you can import customerrate, grouprate and resellerrate, when import in asterCC, it will require you define how to map your data in excel/csv file to fileds in database. say you have a rate table [...]
Dynamic Agent mode is very useful in a outbound call center, agents login to a queue and hear some music we definied in the queue, then predictive dailer start works, it dials customer numbers and once it get connected the dialer will redirect the call to the queue, and agent in the queue could hear [...]