FAQ
- how to use processdata.pl to check duplicate data for astercc database
- How to restore astercc from backup
- How to use backup.sh to backup your databases and directorys
- cant login queue via agent interface
- set the special dialplan work with campaign callerid
- how to upgrade astercc
- asterisk channels
- why we say asterCC solutions could work with all kinds of asterisk based solution.
- how to update asterCC license for your asterisk
- add language package for asterCRM & asterBilling
-
Recent Posts
- asterCRM queue login and pause function make dynamic agent better serve the inbound and outbound in call center
- Common Problems and Solutions for Ubuntu+Asterisk+FreePBX Installation
- Common Problems and Solutions for CentOS+Asterisk+FreePBX Installation
- How to apply “start work” to auto-dial in call center outbound for agent
- How to import phone numbers in a outbound sales campaign call center
Archives
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asterCRM Archive
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asterCRM queue login and pause function make dynamic agent better serve the inbound and outbound in call center
Posted on August 1, 2011 | No CommentsLog in the system page, enter the agent interface. Find the campaign pannel(Queue ) below the campaign corresponding to the queue number, and the two options, login, pause. After elected... -
tutorial: use astercc,freepbx and asterisk to build a broadcasting system with IVR and Queue agents
Posted on February 18, 2011 | No Commentsthe most feature in astercc is the predictive dialer, using the dialer you could improve the work efficiency. In this tutorial, I will introduce how to setup a dialer with... -
asterCC & asterCC BOX released 0.13
Posted on November 19, 2009 | No CommentsasterCC-BOX-0.13 download asterCC BOX 0.13: * updated to freepbx 2.6 rc2 * updated to asternic 1.2 * updated to asterCC 0.13 asterCRM 0.061: * added agents manager in astercrm to... -
tutorial: use astercrm & asterisk for broadcasting
Posted on November 6, 2009 | 2 Commentsin this tutorial, it will guide u how to broadcast your message in asterisk and astercrm. 1. add outbound context in asterisk add the following content in your dialplan (like... -
how to upgrade astercc
Posted on June 27, 2009 | 2 Comments1.upgrade database unzip the package u could see folder “sql” where we put all database files, in asterCC 0.X it would looks like: astercc0.1b-0.1.sql astercc0.1-0.11.sql astercc0.11-0.12b.sql astercc0.12b.-0.12sql astercc0.13-0.14b.sql astercc….0.X.sql astercc.sql... -
building a virtual office using astercrm ,freepbx and asterisk
Posted on March 19, 2009 | 6 CommentsIn a virtual office, you will have few receiption but they can answer calls for hundred company, in such case, they should know which number customer dialed so that they... -
dialer, queue and popup for asterisk callcenter(freepbx,trixbox,elastix,pbxinflash) with asterCRM
Posted on December 14, 2008 | 16 CommentsThe latest asterCRM has a great improvement in dialer, and with asterCRM, it’s quite easy to build a call center. Here’s a how-to for a outbound call center with Freepbx... -
Survey features in asterCRM for outbound call center usage
Posted on December 13, 2008 | 1 CommentIn asterCRM, it provides a survey features, so you can set survey for your customers, here will give you a simple introducation for this: first you need to add a... -
The difference between customer mode and note mode in portal page
Posted on November 20, 2008 | No CommentsIn asterCRM config file: astercrm.conf.php, it provides a option, with the option, you can set the information displayed in the agent work page. The parameter is “portal_display_type”, there’re two valid... -
asterCRM, DID information and virtual office
Posted on November 19, 2008 | No CommentsIn asterCRM, we can set some description for a trunk or a DID, so that when customer dial in, we could know which number he dialed or which trunk he...