asterCC V0.13 (1814) - 14.26 MB
asterCC-BOX-0.13 download
asterCC BOX 0.13:
* updated to freepbx 2.6 rc2
* updated to asternic 1.2
* updated to asterCC 0.13
asterCRM 0.061:
* added agents manager in astercrm to manage agents.conf
* fixed the bug that cant edit worktime_package
* added callOrder field in diallist
* added diallist panel in portal page
* added the daemon to convert recording [...]
In a virtual office, you will have few receiption but they can answer calls for hundred company, in such case, they should know which number customer dialed so that they dont mess up the calls, now we introduce u how to build a virtual call center using astercrm & asterisk.
1. add extension for receiption
open your [...]
In asterCRM, it provides a survey features, so you can set survey for your customers, here will give you a simple introducation for this:
first you need to add a survey, login as admin/group admin go manager interface and click survey icon, click “Add” button for a new survey, you can add several options for one [...]
asterCC package provides a call center solution and a billing solution for asterisk, the most important feature is, asterCC could work with all asterisk based solutions and no need do any modification to the original system, as we have tested, including:
Trixbox
Elastix
Callweaver
Freepbx
Magiclink
Fonesoft
asterisk2billing (a2b)
pbx in a flash
…
so when you are using a asterisk based system and want [...]
Dynamic Agent mode is very useful in a outbound call center, agents login to a queue and hear some music we definied in the queue, then predictive dailer start works, it dials customer numbers and once it get connected the dialer will redirect the call to the queue, and agent in the queue could hear [...]
In July, 2007, we start a project, the aim is to provide a call center system for asterisk, which should be all web based and no rely on dialplan, also should have some simple CRM features. That’s how asterCRM came, we made it all open source and free to use so that it could grow [...]
1. Intergrated with a CRM system, then you could start then development of your own call center
asterCC could get live call messages from the asterisk, including
src –> callerid
dst –> calleeid
srcchan –> channel of the source
dstchan –> channel of the destination
starttime –> time of the call start
answertime –> time of the call is answered
srcuid –> uniqueid [...]
Astercrm currently supports 2 modes of direct outward dialing(DOD);
Manager Mode
In this mode, the AsterCRM will dial the customer, and wait for the call to connect. Once the call is connected, it can be set to go to an IVR prompt to play any pre-recorded message or a wait message e.g “Please wait while [...]
for asterCRM 0.047beta
Download asterCRM package from sf.net, unzip it and put all files/folders to your WEBroot folder
cd /usr/src
wget http://nchc.dl.sourceforge.net/sourceforge/asterisk-crm/astercrm-0.047beta.zip
unzip astercrm-0.047beta.zip
mv ./astercrm-0.047beta /var/www/html/astercrm
It is highly advised that the whole eventsdaemon directory be moved to a more secure location like /opt and out of the WEB root directory (in step 2)
Create the directories and move eventsdaemon scripts:
in [...]
