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call center team domain binding

How to setting call center team and domain binding

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Note: AsterCC is a hosting system that can serve multiple customers at the same time. Each customer is managed from team in system, the team has its own unique identifier. In softphone registration, the username is formatted as a “Identity – device’s number”, such as “astercc-5000”. By default, when users login the system, they need to choose their own team, but in many cases customers don’t want to see all enabled team. The system provides the domain binding function to solve this problem, as follows.

1、How to set asterCC2.3-rc2 version prior to the system.

First need to open the domain binding function, edit the file /etc/astercc.conf, find the line login_route = team, delete the comment mark “;” to enable the option.

When use domain to login the system, you will see “Only the systemadmin login”, so only the system users can login through this page, as follows:

When you want login specify the team, you can use address http://192.168.252.134/astercc (Identity: astercc) or http://192.168.252.134/sonicwell (Identity: sonicwell).

Or use a second domain that resolves to that host, http://astercc.yourdomain.com or http://sonicwell.yourdomain.com.

The user will be in own page to see the own team.

2、How to setting asterCC2.4-rc1 after the version of the system.

First, open the left management list and click 【System】->【Settings】-> “ADVANCED SETTINGS SYSTEM” tab, change the”Login Route” to “enable”, as follows:

When use domain to login the system, you will see “Only the systemadmin login”, so only the system users can login through this page, as follows:

When you want login specify the team, you can use address http://192.168.252.134/astercc (Identity: astercc) or http://192.168.252.134/sonicwell (Identity: sonicwell)

Or use a second domain that resolves to that host, http://astercc.yourdomain.com http://sonicwell.yourdomain.com

The user will be in own page to see the own team.