Posts Tagged ‘callcenter’

asterCC & asterCC BOX released 0.13

asterCC-BOX-0.13 download asterCC BOX 0.13: * updated to freepbx 2.6 rc2 * updated to asternic 1.2 * updated to asterCC 0.13 asterCRM 0.061: * added agents manager in astercrm to manage agents.conf * fixed the bug that cant edit worktime_package * added callOrder field in diallist * added diallist panel in portal page * added [...]

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tutorial: use astercrm & asterisk for broadcasting

in this tutorial, it will guide u how to broadcast your message in asterisk and astercrm. 1. add outbound context in asterisk add the following content in your dialplan (like extensions.conf) [for-outbound] exten => _X.,1,Dial(SIP/yourtrunk/${EXTEN},45) exten => _X.,n,Hangup exten => h,1,NoOp(${DIALSTATUS}) exten => h,n,Hangup here  “yourtrunk” should be defined in your sip conf file, or [...]

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dialer, queue and popup for asterisk callcenter(freepbx,trixbox,elastix,pbxinflash) with asterCRM

The latest asterCRM has a great improvement in dialer, and with asterCRM, it’s quite easy to build a call center. Here’s a how-to for a outbound call center with Freepbx and astercrm. Following by this how-to, you can creat such a solution: asterCRM dialer will call the numbers in your diallist, and when the call [...]

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