FAQ
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- cant login queue via agent interface
- set the special dialplan work with campaign callerid
- how to upgrade astercc
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- why we say asterCC solutions could work with all kinds of asterisk based solution.
- how to update asterCC license for your asterisk
- add language package for asterCRM & asterBilling
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callcenter Archive
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asterCRM queue login and pause function make dynamic agent better serve the inbound and outbound in call center
Posted on August 1, 2011 | No CommentsLog in the system page, enter the agent interface. Find the campaign pannel(Queue ) below the campaign corresponding to the queue number, and the two options, login, pause. After elected... -
How to apply “start work” to auto-dial in call center outbound for agent
Posted on July 27, 2011 | No CommentsLog in system and enter the agent interface, if the dial list of agent interface have no data, the “start work” function is forbidden. Dial list exists phone number, the... -
How to import phone numbers in a outbound sales campaign call center
Posted on July 11, 2011 | No CommentsInto the system management interface, find the import function，enter. Choose file Choose file to upload, you can browse the files you want, or you can choose an existing file, then... -
The function of Number Recycling in callcenter outbound predictive dialer campaign can keep potential customer once again
Posted on July 8, 2011 | No CommentsOpen login screen, enter the correct user name and password to submit into the management interface. Choose “dial list”， create a new campaign, click to campaign and then select the... -
The successful application about asterCC in questionnaire system of call center
Posted on July 1, 2011 | No Comments“Use astercc systems enable us to bid farewell to original one hand phone one hand record of all the traditional mode, and fundamentally improved customer service, just click on a... -
tutorial: use astercc,freepbx and asterisk to build a broadcasting system with IVR and Queue agents
Posted on February 18, 2011 | No Commentsthe most feature in astercc is the predictive dialer, using the dialer you could improve the work efficiency. In this tutorial, I will introduce how to setup a dialer with... -
asterCC & asterCC BOX released 0.13
Posted on November 19, 2009 | No CommentsasterCC-BOX-0.13 download asterCC BOX 0.13: * updated to freepbx 2.6 rc2 * updated to asternic 1.2 * updated to asterCC 0.13 asterCRM 0.061: * added agents manager in astercrm to... -
tutorial: use astercrm & asterisk for broadcasting
Posted on November 6, 2009 | 2 Commentsin this tutorial, it will guide u how to broadcast your message in asterisk and astercrm. 1. add outbound context in asterisk add the following content in your dialplan (like... -
dialer, queue and popup for asterisk callcenter(freepbx,trixbox,elastix,pbxinflash) with asterCRM
Posted on December 14, 2008 | 16 CommentsThe latest asterCRM has a great improvement in dialer, and with asterCRM, it’s quite easy to build a call center. Here’s a how-to for a outbound call center with Freepbx...