asterCC, asterisk callcenter and billing solution » contact center

asterCC & asterCC BOX released 0.13

admin — Thu, 19 Nov 2009 12:26:51 +0000

asterCC BOX 0.13:

* updated to freepbx 2.6 rc2
* updated to asternic 1.2
* updated to asterCC 0.13

asterCRM 0.061:

* added agents manager in astercrm to manage agents.conf
* fixed the bug that cant edit worktime_package
* added callOrder field in diallist
* added diallist panel in portal page
* added the daemon to convert recording files to mp3 format
* added mp3 online player
* added agent portal panel switcher
* added clear screen button in agent portal

asterBilling 0.11:

* fixed the prefix billing
* added professional mode
* added member mode switch
* added Portuguese support

astercrm agent management

astercrm clearscreen

astercrm diallist pannel

astercrm panels witcher

astercrm mp3player for recording files

asterbilling professional mode

asterbilling portuguese language support

freepbx2.6 in asterCC BOX 0.13

asternic_realtime

asternic_distribution

why we say asterCC solutions could work with all kinds of asterisk based solution.

admin — Sat, 15 Nov 2008 07:01:50 +0000

asterCC package provides a call center solution and a billing solution for asterisk, the most important feature is, asterCC could work with all asterisk based solutions and no need do any modification to the original system, as we have tested, including:

Trixbox
Elastix
Callweaver
Freepbx
Magiclink
Fonesoft
asterisk2billing (a2b)
pbx in a flash
…

so when you are using a asterisk based system and want to add call center or billing features, asterCC is a good choice.

asterCC solutions connect to your asterisk via AMI over tcp, so even a embedded asterisk equipment would use asterCC for billing or contact center.

asterCC works based callerid, so it doesnt care what’s the asterisk dialplan or how a agi work, as long as you have correct callerid in your asterisk, asterCC could work with it.

Working as daemon service in linux, asterCC is stable and extremely efficient, we have test that it could support at least 240 simultanieous asterisk calls.

Open source as all web scripts is, there’s also the possibility that you make your own solution based astercc daemons, and with the 5 free simultanieous channel license it provides by default, no need to pay a dollar for small business, like to bill an asterisk pbx with users less than 12.

History about asterCC, asterCRM and asterBilling

admin — Sun, 09 Nov 2008 03:00:53 +0000

In July, 2007, we start a project, the aim is to provide a call center system for asterisk, which should be all web based and no rely on dialplan, also should have some simple CRM features. That’s how asterCRM came, we made it all open source and free to use so that it could grow faster.

On 2007-08-08, we released the first version, 0.01beta, then 0.01, 0.03, 0.04 … it upgraded almost every month.

At the same time, we’d like to provide a realtime billing solution for asterisk, then we made tow daemons running in linux,Â astercc and asterrc, astercc could catch live CDR from asterisk and asterrc could bill based rate and destination. We found this billing solution is perfect for hosted callshop, then we released asterCC on 2008-3-5, asterCC means the core of the system is the astercc daemon.

After asterCC released, we found that we could get a much better performance and much more features if we use astercc damon in asterCRM, then we start integrate astercc daemon into asterCRM, then we released 0.0461 and 0.047beta, so that asterCRM could work based astercc daemon smoothly.

So for now, both the billing solution and the call center solution need astercc daemon, then we decide rename them and package both into one software, we use asterCC asÂ the package name, asterCRM as call center solution as it was, and use asterBilling as the software for realtime billing.

asterCC
——asterCRM
——asterBilling

asterCRM and asterBilling are both open source software, but the point is that you have to purchase license to get more simultaneous channels support in astercc daemon, by default it provide 5 free license so you can experience how asterCRM and asterBilling works.