In a virtual office, you will have few receiption but they can answer calls for hundred company, in such case, they should know which number customer dialed so that they dont mess up the calls, now we introduce u how to build a virtual call center using astercrm & asterisk. 1. add extension for receiption [...]
In asterCRM config file: astercrm.conf.php, it provides a option, with the option, you can set the information displayed in the agent work page. The parameter is “portal_display_type”, there’re two valid values, “customer” and “note” When it’s “customer” mode, it would display all customers agent putted When it’s “note” mode, it would display customers with “note” [...]
For now asterCRM provides user two languages, English and Simplified Chinese, if you want to add a new language, follow this article you can make it yourself. say you want to add German to astercrm, first go to astercrm/login.php and find the following lines: <OPTION value=”en_US”>English</OPTION> <OPTION value=”cn_ZH”>简体中文</OPTION> we use de_GER for German so we [...]
asterCRM support goolge map, so you can add a map for your customer using this feature. 1. you need to apply a google api key go to http://code.google.com/apis/maps/index.html click “Sign up for a Google Maps API key.” on right click the check box and enter your web site URL then button “Generate API Key” done! [...]
1. Intergrated with a CRM system, then you could start then development of your own call center asterCC could get live call messages from the asterisk, including src –> callerid dst –> calleeid srcchan –> channel of the source dstchan –> channel of the destination starttime –> time of the call start answertime –> time [...]