In a virtual office, you will have few receiption but they can answer calls for hundred company, in such case, they should know which number customer dialed so that they dont mess up the calls, now we introduce u how to build a virtual call center using astercrm & asterisk.
1. add extension for receiption
open your [...]
In asterCRM config file: astercrm.conf.php, it provides a option, with the option, you can set the information displayed in the agent work page.
The parameter is “portal_display_type”, there’re two valid values, “customer” and “note”
When it’s “customer” mode, it would display all customers agent putted
When it’s “note” mode, it would display customers with “note” and priority is [...]
For now asterCRM provides user two languages, English and Simplified Chinese, if you want to add a new language, follow this article you can make it yourself.
say you want to add German to astercrm, first go to astercrm/login.php and find the following lines:
<OPTION value=”en_US”>English</OPTION>
<OPTION value=”cn_ZH”>简体中文</OPTION>
we use de_GER for German so we add line then it [...]
asterCRM support goolge map, so you can add a map for your customer using this feature.
1. you need to apply a google api key
go to http://code.google.com/apis/maps/index.html
click “Sign up for a Google Maps API key.” on right
click the check box and enter your web site URL then button “Generate API Key”
done! now you get the key [...]
1. Intergrated with a CRM system, then you could start then development of your own call center
asterCC could get live call messages from the asterisk, including
src –> callerid
dst –> calleeid
srcchan –> channel of the source
dstchan –> channel of the destination
starttime –> time of the call start
answertime –> time of the call is answered
srcuid –> uniqueid [...]
