Tag

hosted call center

asterCC call center 2.3-rc2 released

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New features:

  • Add “Auto Stop ACW(s)” function.
  • Change the fixed size of selection area.
  • Add the function of deleting the past CDR by the script.
  • On the page of [Statistics]→[Agent Details],add columns(workmode_dialin,workmode_dialout,workmode_all) to display and export.
  • On the page of [System]→[Recording Plans],Whether delete the source file of recording when we delete the Recording Plans.
  • On agent desk page,add a radio button that control all status in different agent groups.
  • On the agent desk,we add “current status and duration” under the “Status” button.
  • On the agent desk,when you click the “Obtain Customer” button,the first date of customer will appearing automatically.auto_exit_acw.media.700x480 switch.media.700x306

To download, please go to http://astercc.org/downloads

asterCC Call Center released 1.2.2

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asterCC Commercial released a new version 1.2.2, old user could go to system modules to upgrade the main changes include

  • auto send report via email
  • you can define a url to popup in campaign
  • support customer calendar
  • add call transfer/consult popup
  • support BLF
  • added several new parameters in IVR
  • allow reset assgined agent when recycle customer numbers in a campaign
  • add order status in agent popup interface

For download, please go to http://astercc.org/downloads change log:

core-1.2.2

  • Add link field for the customize field

cutomize_link

  • The memo contains wrap,can not open the qcpage
  • Change the “Hour” to “hh:mm:ss” in the graph statistics

statistic_h_m_s

  • Optimize the error message
  • Add the yellow color tip to show the username,role and the localtime

System tip on the right top

  • Add main customer canlendar,customer oriented,when the customer changed,the canlendar will be assigned to the agent
  • Add the “My Workorder” page priviledge in the role,it used to show the agent’s workorder for agent

role_myworkorder

workportal_myworkorder
  • When consulting or transfer,the consulted or transfered agent will popup the customer informatioin page,so the consulted or transefered agent can click the `Immediately Refresh` to refresh the customer information
  • Fixed the outside device can not transfer to extension
  • Add phone BLF function
  • Fixed the export file can not export correctly fields
  • Fixed the search box’s css incorrectly
  • When export,can fill in the emails.So,the export file will mail to the emails.Include this page:

export_set

  • PBX → CDRS
  • Campaign → Customer Packages’ page to click the `Export Customers` on the edit page
  • Campaign → Customers
  • Campaign → CDRs
  • Campaign → Quality Control
  • Dialer → Campaign Diallists
  • Customer Service → CDR
  • Customer Service → Miss Calls
  • Survey → Survey’s page,click `Quotation` button to open the quotation page to export the quotation
  • Account
    • On the add blacklist or whitelist page,the scroll bar will appear when the data is too much

scroll

  • Agent
    • Click the `View Agent Group` button to open the page,can remove the agent from the agent group

remove_agent

  • Agent Group
    • Edit the `ACW` Fields will get one tip message “Editor Successful Please remind the agent to relogin”
  • Customization
    • wrap unite to the unix standard
    • the `Display As` field can be edit
  • Trunk
    • Edit `Registry String` field will appear the reload tip
  • Outbound Routes
    • Add `Sip Refer` to `Transfer` field in the outbound route rule

sip_refer

  • IVRs
    • Fixed can save the empty data
  • Knowledge
    • Revise some po
    • Optimize the css
  • Device
    • The `ExteralNumber` can not be the same with `Ext. No.`
  • Setting
    • Add sip tcp parameter to `GENERAL SIP SETTINGS`,include `tcpenable`,`tcpbindaddr` and `transport`.
  • Backup Archives
    • Optimize the page pagination css
  • Live Trunk
    • Fixed can not show the trunk which no team belongs to
  • BLF Group
    • Can set the device to join the BLF Group,so the device can see the status of other device in the group by the phone machine

Login Page

  • Fixed can not press the enter key to enter to the system,when finish to fill in the email
  • Access the login page by the team identity,support two patterns
    • 1.http://asterccSERVERip/teamIdentity
    • 2.Use the domain bind to the astercc Server
      • http://www.teamIdentity.xxx
      • http://teamIdentity.xxx
      • Access the login by use the team identity,will no longer to show the team select.This will be suitable for multi-team operations
      • Login the astercc Server, vi /etc/astercc.conf
      • Add under [system]
      • login_route = team
      • If exists `;login_route = team`,please remove the `;`

Campaign

  • The campaign which use main table customer can use the dialer to work

Dialer

  • When recycle,need to use `Schedule` field’s value in the customer information as the dialer’s `Schedule`.There are two case:
    • The cycle customer’s `Schedule` field is not empty,and it behind the recycle operate’s `Schedule`
    • The cycle operation doesn’t set the `Schedule`,and the cycle customer’s `Schedule` is not empty
  • Can use one option to control whether to truncate the customer’s agentno

reset_agent

  • Campaign Diallist
    • Disable the edit function of the customer in the list under the `Campaign Customer`

Agent Work Page

  • Add `status` to show in the order list when view the purchase records

add_status_show

  • The scroll bar will appear when the queue is too much to suitable the screen
  • Fixed can not get the pedding customer data under the `Pending` Tag on the campaign work page

asterCC hosted IP PBX & Call Center system released 1.2-beta

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Today asterCC released a new version: asterCC 1.2-beta, in this version, it uses a new http push moduel, more stable than the previous one. The other improvement is that it comes with two new modules: customer service and work order Besides, the license mode has big changes, it now gives 60 days trail with all modules and 5 agents, you can apply for longer time or more agents for test if need. You can download from http://astercc.org/downloads Related posts: