asterCC, asterisk callcenter and billing solution » no history http://astercc.org asterCC, asterCRM, asterBilling documents Wed, 01 Sep 2010 05:48:39 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 why i cant see booth history when can see the calling call? http://astercc.org/asterbilling/2009/07/why-i-cant-see-booth-history-when-can-see-the-calling-call.html http://astercc.org/asterbilling/2009/07/why-i-cant-see-booth-history-when-can-see-the-calling-call.html#comments Wed, 15 Jul 2009 06:46:23 +0000 admin http://astercc.org/?p=608 some customers find that they can see live booth calls(screen 1) but when call is done, nothing appears in the booth box(screen 2).

live call in booth window

nothing in booth box

this happens coz the admin set sip account in “clid” when it should be “caller id”

check table “mycdr” you will find that the “src” filed would be a number which doesnt match with “channel” field

to fix this, just go to “clid” in asterbilling and change the clid to be the number in src field

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