asterCC, asterisk callcenter and billing solution » popup http://astercc.org asterCC, asterisk callcenter, ip pbx and billing solution Tue, 15 May 2012 05:06:14 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 building a virtual office using astercrm ,freepbx and asterisk http://astercc.org/tutorial-2/2009/03/building-a-virtual-office-using-astercrm-and-freepbx-and-asterisk.html http://astercc.org/tutorial-2/2009/03/building-a-virtual-office-using-astercrm-and-freepbx-and-asterisk.html#comments Thu, 19 Mar 2009 15:24:18 +0000 admin http://astercc.org/?p=552 In a virtual office, you will have few receiption but they can answer calls for hundred company, in such case, they should know which number customer dialed so that they dont mess up the calls, now we introduce u how to build a virtual call center using astercrm & asterisk.

1. add extension for receiption

open your browser and go to freepbx, click extension on left menu and add extensions for your receiption, here we have three extensions: 8000, 8001 and 8888

freepbx_extensions

2.  add a queue for your receiptions which would be used to answer incoming calls, we only add 8000 and 8001 in this queue

freepbx_queue

and u can set some options for this reciption queue

freepbx_queue_detail

3. add a trunk which could be used for incoming calls

freepbx_trunk

and the most important, set registry for this trunk so that u can get calls in

freepbx_trunk_1

4. add a inbound route so that the receiption queue could answer your incoming calls

freepbx_inbount_route

now make a call to your DID number, if everything is allright, phones of receiption should ring

5. go to astercrm and add account for your receiptions

astercrm_account

6. add trunkinfo so your receiption could get some information about the number customer dialed

astercrm_trunk_info

here Trunk Channel should be the username of your trunk, not trunk name in freepbx

7. login as a receiption accound and try make a call

astercrm_agent_1

when ringing

astercrm_agent_2

when talking

this tutorial could be used on trixbox, elastix or any other system using freepbx, also u can config receiption account and dialplan by your self.

]]> http://astercc.org/tutorial-2/2009/03/building-a-virtual-office-using-astercrm-and-freepbx-and-asterisk.html/feed 6 dialer, queue and popup for asterisk callcenter(freepbx,trixbox,elastix,pbxinflash) with asterCRM http://astercc.org/cases/2008/12/dialer-queue-and-popup-for-asterisk-callcenter-freepbx-trixbox-elastix-pbxinflash-with-astercrm.html http://astercc.org/cases/2008/12/dialer-queue-and-popup-for-asterisk-callcenter-freepbx-trixbox-elastix-pbxinflash-with-astercrm.html#comments Sun, 14 Dec 2008 10:48:26 +0000 admin http://astercc.org/?p=424 The latest asterCRM has a great improvement in dialer, and with asterCRM, it’s quite easy to build a call center. Here’s a how-to for a outbound call center with Freepbx and astercrm. Following by this how-to, you can creat such a solution:

asterCRM dialer will call the numbers in your diallist, and when the call is connected, it would be redirect to a queue, where your agent will answer the call and talk the customers,  they can do survey , sales or whatever you want.

* freepbx is a web gui for asterisk which is widely used in asterisk applications, like trixbox, elastix, pbx in flash …

  • install freepbx

For freepbx installation, you can read the installation document from freepbx website http://www.freepbx.org. If you are using trixbox, elastix or pbx in flash, then u can skip this, it have freepbx build in already.

  • install asterCRM, make sure asterCRM daemons (astercc and astercctools) are running

for asterCRM installation, go and check asterCRM wiki:

http://wiki.astercrm.org/index.php/AsterCRM_Installation#Using_the_install_script

  • add extensions for your agents and set a queue to receive calls from asterCRM dialer

login into freepbx, start add extensions for your agent

freepbx-add-extension

then add a queue

freepbx-queue

  • set group/user in asterCRM

next login asterCRM as admin, create group “outbound sales” and add extensions for agents you created above, go wiki for more detail

http://wiki.astercrm.org/index.php/Create_Group

http://wiki.astercrm.org/index.php/Create_Extension

make sure “Extension” matched “Outbound CID”  or “Extension”(if outbound cid is blank) in freepbx

so now all your agents should get a username/password for asterCRM.

  • set a campaign

astercrm-add-campaign

put the queue number “02″ in and check the “bind” checkbox, then as soon as customer answer the call, it would be putted into the queue, and your agent could start talk!

http://wiki.astercrm.org/index.php/Create_Campaign

  • import diallist

say you have already get 1000 numbers you want agents make call to, then use import function to import these number to diallist for this campaign

http://astercc.org/tips/2008/11/import-data-in-astercc.html

  • agents login

your agent should get ready to start! Log into astercrm and log into the queue if they are dynamic agent.

astercrm-agent

  • start dialer

both groupadmin and admin could start the dialer, go management interface and then click “Dialer” icon

astercrm-dialer

check the checkbox “start”, it will start dial, u can set limit by channel or limit by agent in the queue, in the latest version, it would not stop dial even u close the page, but will stop if u uncheck the checkbox “start”.

http://wiki.astercrm.org/index.php/Predictive_dialer

  • agents login

when a customer is connected and redirect to the agent in queue, it would popup customer information if you have in database

astercrm_agent_popup_en

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