asterCC, asterisk callcenter and billing solution » survey http://astercc.org asterCC, asterisk callcenter, ip pbx and billing solution Thu, 12 Jan 2012 08:35:18 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Survey features in asterCRM for outbound call center usage http://astercc.org/cases/2008/12/survey-features-in-astercrm-for-outbound-call-center-usage.html http://astercc.org/cases/2008/12/survey-features-in-astercrm-for-outbound-call-center-usage.html#comments Sat, 13 Dec 2008 15:45:22 +0000 admin http://astercc.org/?p=402 In asterCRM, it provides a survey features, so you can set survey for your customers, here will give you a simple introducation for this:

first you need to add a survey, login as admin/group admin go manager interface and click survey icon, click “Add” button for a new survey, you can add several options for one survey, and each survey it provides three kinds: radio, checkbox and text

survey-1

survey-2

Click the “item” link next to the option to enter items for this option

survey-3

keep putting options and items until u finish this survey.

Then you can  put a survey from the agent page

survey-4

survey-5

*when there’s a customer or contact in your record form, if u click the “Add” link of a survey, the result will be linked with the customer

Click the “Detail” link of a survey, u can get a statistic of this survey

survey-6

]]> http://astercc.org/cases/2008/12/survey-features-in-astercrm-for-outbound-call-center-usage.html/feed 1