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	<title>asterCC, asterisk callcenter and billing solution &#187; tutorial</title>
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	<description>asterCC, asterCRM, asterBilling documents</description>
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		<title>tutorial: use astercrm &amp; asterisk for broadcasting</title>
		<link>http://astercc.org/tips/2009/11/tutorial-use-astercrm-asterisk-for-broadcasting.html</link>
		<comments>http://astercc.org/tips/2009/11/tutorial-use-astercrm-asterisk-for-broadcasting.html#comments</comments>
		<pubDate>Fri, 06 Nov 2009 06:39:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Tips]]></category>
		<category><![CDATA[asterCRM]]></category>
		<category><![CDATA[Asterisk]]></category>
		<category><![CDATA[broadcasting]]></category>
		<category><![CDATA[callcenter]]></category>
		<category><![CDATA[free]]></category>
		<category><![CDATA[outbound campaign]]></category>
		<category><![CDATA[tutorial]]></category>

		<guid isPermaLink="false">http://astercc.org/?p=632</guid>
		<description><![CDATA[in this tutorial, it will guide u how to broadcast your message in asterisk and astercrm. 1. add outbound context in asterisk add the following content in your dialplan (like extensions.conf) [for-outbound] exten =&#62; _X.,1,Dial(SIP/yourtrunk/${EXTEN},45) exten =&#62; _X.,n,Hangup exten =&#62; h,1,NoOp(${DIALSTATUS}) exten =&#62; h,n,Hangup here  &#8220;yourtrunk&#8221; should be defined in your sip conf file, or [...]]]></description>
			<content:encoded><![CDATA[<p>in this tutorial, it will guide u how to broadcast your message in asterisk and astercrm.</p>
<p>1. add outbound context in asterisk</p>
<p>add the following content in your dialplan (like extensions.conf)</p>
<blockquote><p>[for-outbound]<br />
exten =&gt; _X.,1,Dial(SIP/yourtrunk/${EXTEN},45)<br />
exten =&gt; _X.,n,Hangup</p>
<p>exten =&gt; h,1,NoOp(${DIALSTATUS})<br />
exten =&gt; h,n,Hangup</p></blockquote>
<p>here  &#8220;yourtrunk&#8221; should be defined in your sip conf file, or you can use other trunk you have, like IAX2, ZAP, DAHD I&#8230;</p>
<p>2. add inbound context in asterisk</p>
<p>add the following content in your dialplan (like extensions.conf)</p>
<blockquote><p>[for-collection]<br />
exten =&gt; _X.,1,NoOp(${EXTEN})<br />
exten =&gt; _X.,Background(YOURMESSAGE)<br />
exten =&gt; _X.,n,Hangup</p>
<p>exten =&gt; 1,1,Queue(1000); means when customer press 1 when it&#8217;s playing, he will reach your queue 1000</p>
<p>exten =&gt; h,1,Hangup()</p></blockquote>
<p>then it will look like</p>
<p><a title="context" rel="lightbox[pics632]" href="http://astercc.org/wp-content/uploads/2009/11/context.jpg"><img class="attachment wp-att-639 " src="http://astercc.org/wp-content/uploads/2009/11/context.jpg" alt="context" width="522" height="233" /></a></p>
<p>3. add group in astercrm</p>
<p>login astercrm as admin, then go to extension-&gt;group admin, add a group for this broadcasting project</p>
<p><a href="http://astercc.org/wp-content/uploads/2009/11/group.jpg"><img class="attachment wp-att-633 alignnone" src="http://astercc.org/wp-content/uploads/2009/11/group.jpg" alt="group" width="547" height="250" /></a></p>
<p>4. add campaign in astercrm</p>
<p>then go to diallist-&gt;campaign, add a campaign, in outcontext and incontext, we will put the context we added before, for-outbound and for-collection</p>
<p><a title="campaign" rel="lightbox[pics632]" href="http://astercc.org/wp-content/uploads/2009/11/campaign.jpg"><img class="attachment wp-att-637 " src="http://astercc.org/wp-content/uploads/2009/11/campaign.jpg" alt="campaign" width="544" height="311" /></a></p>
<p>5. upload the diallist</p>
<p>you can upload a excel/cvs file to diallist, or you can insert record to diallist table using your script</p>
<p>numbers.csv</p>
<p><a title="numbers" rel="lightbox[pics632]" href="http://astercc.org/wp-content/uploads/2009/11/numbers.jpg"><img class="attachment wp-att-642 " src="http://astercc.org/wp-content/uploads/2009/11/numbers.jpg" alt="numbers" width="269" height="384" /></a></p>
<p>import:</p>
<p><a title="import" rel="lightbox[pics632]" href="http://astercc.org/wp-content/uploads/2009/11/import.jpg"><img class="attachment wp-att-643 " src="http://astercc.org/wp-content/uploads/2009/11/import.jpg" alt="import" width="521" height="344" /></a></p>
<p>6. start the dialer</p>
<p>then u can go to dialer page to enable the campaign,  also you can set a limitation of  the max outbound calls there</p>
<p><a title="dialer" rel="lightbox[pics632]" href="http://astercc.org/wp-content/uploads/2009/11/dialer.jpg"><img class="attachment wp-att-644 " src="http://astercc.org/wp-content/uploads/2009/11/dialer.jpg" alt="dialer" width="524" height="168" /></a></p>
<p>7. set a time limitation</p>
<p>if you only want it dial at spcific time, you can add a time package for the campaign. first add some time</p>
<p>diallist -&gt; worktime</p>
<p><a title="worktime" rel="lightbox[pics632]" href="http://astercc.org/wp-content/uploads/2009/11/worktime.jpg"><img class="attachment wp-att-645 " src="http://astercc.org/wp-content/uploads/2009/11/worktime.jpg" alt="worktime" width="524" height="185" /></a></p>
<p>then create a work time package and add the worktime in</p>
<p><a title="worktime_package" rel="lightbox[pics632]" href="http://astercc.org/wp-content/uploads/2009/11/worktime_package.jpg"><img class="attachment wp-att-646 " src="http://astercc.org/wp-content/uploads/2009/11/worktime_package.jpg" alt="worktime_package" width="526" height="284" /></a></p>
<p>then set the campaign to use this work time package</p>
<p><a title="campaign_with_worktime" rel="lightbox[pics632]" href="http://astercc.org/wp-content/uploads/2009/11/campaign_with_worktime.jpg"><img class="attachment wp-att-647 " src="http://astercc.org/wp-content/uploads/2009/11/campaign_with_worktime.jpg" alt="campaign_with_worktime" width="507" height="450" /></a></p>
<p>8. check dial result</p>
<p>go to diallist -&gt; dialedlist, you can find the result</p>
<p><a title="dialedlist" rel="lightbox[pics632]" href="http://astercc.org/wp-content/uploads/2009/11/dialedlist.jpg"><img class="attachment wp-att-648 " src="http://astercc.org/wp-content/uploads/2009/11/dialedlist.jpg" alt="dialedlist" width="519" height="300" /></a></p>
<p>hope this post can help you create ur first broadcasting campaign, and u can also improve on this, like u can use a script to insert to diallist automaticly or set some survey so customer can press in their option when listening to your message.</p>
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