asterCC, asterisk callcenter and billing solution

In a virtual office, you will have few receiption but they can answer calls for hundred company, in such case, they should know which number customer dialed so that they dont mess up the calls, now we introduce u how to build a virtual call center using astercrm & asterisk.
1. add extension for receiption
open your [...]

In asterCRM, we can set some description for a trunk or a DID, so that when customer dial in, we could know which number he dialed or which trunk he dialed from.

it’s very simple to set this, login as admin and go to management interface, select Trunkinfo, and then add the trunk or didnumber or [...]