Call center report statistics function

By January 21, 2017Tutorials

Tips: The asterCC business version call center system provides a wealth of functions, users can generate and view the corresponding report according to their own needs, this article we list some of the commonly statistical functions.

1、Outbound statistic functions

Outbound call center is mainly concerned about the transaction situation, seat efficiency and data usage.

1.1、Agent Details

Official reference links:Gto Page
The report provides a variety of parameters of the agent, according to the agent in a certain period of time to participate in all outbound campaign statistics or statistics only involved in a agent.
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1.2、IVR Details

Official reference links:Gto Page
This report provides all incoming calls to the IVR, including caller ID, DID number, transfer in IVR and transfer time.
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1.3、Inbound Details/Outbound Details

Official reference links:Gto Page
Official reference links:Gto Page
This report provides inbound and outbound details and record statistics for the agent or an device.
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1.4、Agent Group Details

Official reference links:Gto Page
This report provides statistics on a particular agent group within a time. This statistic is records only and business related. See the reports for the corresponding module.
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1.5、Outbound

The report provides the peak of the daily system’s primary data, including the number of logins, the number of checkins, the number of calls, the number of pauses, and the administrator can use to allocate resources.
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1.6、System

On this page, you can view the number of times that the system account has login, the agent login, the system’s number of calls, the number of clients waiting in the system, and the number of times the agent manually paused.
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1.7、Import

The report provides statistics on the system’s imported data.
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1.8、Stats Number

This report provides statistics on the incoming DID number of the system.
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2、Campaign

2.1、Statistics

Official reference links:Gto Page
The report according to the different tasks outside the call, the statistics out of the task call results, success rate, etc.
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2.2、Data Monitors

Official reference links:Gto Page
This report is used to count the data volume of the outbound call task.
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3、Dialer Statistics

Official reference links:Gto Page
This report calculates various data for the outbound call design using the pre-dial function, which can be used as a reference for setting pre-dial parameters.
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4、Filter Log

Official reference links:Gto Page
The filter is used to put the number in the customer package into the pre-dial list according to certain conditions, such as re-dialing customers who are connected but not being handled by the agent, which provides the filter’s operation.
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5、Customer Service

Official reference links:Gto Page
This report is used to count the data volume of the outbound call task.
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