Astercrm currently supports 2 modes of direct outward dialing(DOD);
Manager Mode
In this mode, the AsterCRM will dial the customer, and wait for the call to connect. Once the call is connected, it can be set to go to an IVR prompt to play any pre-recorded message or a wait message e.g “Please wait while [...]
As we know for now, asterCRM users have been using asterCRM in the following solutions:
outbound callcenter
inbound callcenter
virtual office
broadcasting AD/notify
In asterCRM, first eventsdaemon will connect to AMI(asterisk management interface) and store all events to database, then each call center agent need to read all asterisk events from database and analyze in php code, so it’s reduplicated and inefficient, especially it could become more and more serious when agent increased.
When using asterCC, the astercc daemon [...]
for asterCRM 0.047beta
Download asterCRM package from sf.net, unzip it and put all files/folders to your WEBroot folder
cd /usr/src
wget http://nchc.dl.sourceforge.net/sourceforge/asterisk-crm/astercrm-0.047beta.zip
unzip astercrm-0.047beta.zip
mv ./astercrm-0.047beta /var/www/html/astercrm
It is highly advised that the whole eventsdaemon directory be moved to a more secure location like /opt and out of the WEB root directory (in step 2)
Create the directories and move eventsdaemon scripts:
in [...]
