The asterCC Journey
asterCC started as an open-source Asterisk-based call center solution over 15 years ago. Thousands of organizations worldwide have used asterCC to build their contact center operations. Today, we are excited to announce the next chapter in our evolution: CXMind.
What is CXMind?
CXMind is an AI-powered contact center intelligence platform that brings cutting-edge artificial intelligence to any VoIP environment. It represents our third generation of contact center technology — built from the ground up with AI at its core.
Core AI Capabilities
Real-Time Speech Analytics
CXMind captures live audio via SIP, RTP, HEP, or SIPREC protocols and performs real-time speech-to-text transcription. Support for multiple languages including English, Chinese, Japanese, Korean, Spanish, and Arabic.
Intelligent Quality Inspection
Move beyond 2% manual sampling. CXMind uses AI to automatically inspect 100% of calls — scoring agent performance, detecting compliance violations, and analyzing customer sentiment in real-time.
Agent AI Copilot
A browser-based copilot that assists agents during live calls. It provides real-time knowledge base suggestions, auto-fills forms, generates call summaries, and helps agents handle complex scenarios with AI-powered guidance.
Advanced Sentiment Analysis
Track customer emotions in real-time across voice, text, and social media channels. Supervisors receive instant alerts when interactions turn negative, enabling proactive quality management.
Open Source, Self-Hosted
Staying true to the asterCC philosophy, CXMind is open source and designed for on-premise deployment. Your customer data stays on your servers, with full transparency into the AI models and processing pipeline.
Seamless Integration
CXMind works with asterCC, WCC, and any SIP-based telephony system. The Ingestion Engine supports:
- HEP protocol (Homer/Kamailio)
- SIPREC (enterprise SBCs)
- Direct RTP capture
- Asterisk channel integration
Try CXMind
Get started with 5 free seats — all 43 features unlocked. Visit cxmi.ai to learn more, explore the documentation, and request a live demo.
CXMind is developed by Sonicwell Technology, the team behind asterCC and WCC contact center platform.