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building a virtual office using astercrm ,freepbx and asterisk

By | asterCRM | 6 Comments

In a virtual office, you will have few receiption but they can answer calls for hundred company, in such case, they should know which number customer dialed so that they dont mess up the calls, now we introduce u how to build a virtual call center using astercrm & asterisk.

1. add extension for receiption

open your browser and go to freepbx, click extension on left menu and add extensions for your receiption, here we have three extensions: 8000, 8001 and 8888

freepbx_extensions

2.  add a queue for your receiptions which would be used to answer incoming calls, we only add 8000 and 8001 in this queue

freepbx_queue

and u can set some options for this reciption queue

freepbx_queue_detail

3. add a trunk which could be used for incoming calls

freepbx_trunk

and the most important, set registry for this trunk so that u can get calls in

freepbx_trunk_1

4. add a inbound route so that the receiption queue could answer your incoming calls

freepbx_inbount_route

now make a call to your DID number, if everything is allright, phones of receiption should ring

5. go to astercrm and add account for your receiptions

astercrm_account

6. add trunkinfo so your receiption could get some information about the number customer dialed

astercrm_trunk_info

here Trunk Channel should be the username of your trunk, not trunk name in freepbx

7. login as a receiption accound and try make a call

astercrm_agent_1

when ringing

astercrm_agent_2

when talking

this tutorial could be used on trixbox, elastix or any other system using freepbx, also u can config receiption account and dialplan by your self.