asterCC, asterisk callcenter and billing solution

In a virtual office, you will have few receiption but they can answer calls for hundred company, in such case, they should know which number customer dialed so that they dont mess up the calls, now we introduce u how to build a virtual call center using astercrm & asterisk. 1. add extension for receiption [...]

Astercrm currently supports 2 modes of direct outward dialing(DOD); Manager Mode In this mode, the AsterCRM will dial the customer, and wait for the call to connect. Once the call is connected, it can be set to go to an IVR prompt to play any pre-recorded message or a wait message e.g “Please wait while [...]