asterCC 1.1-beta2 is an upgrade based asterCC 1.1-beta1, besides it fixed many bugs in beta2, it also provides some new features, we will introduce some new features in this post so users could get more benefits from this products .
Read More
As 60 agents came into work at Hebei University of Economics and Business, it has been the 5th call center built with asterCC system since it released its commercial version in April. The agent number soared up to 400 in such a short period of time with this new product. Well, we can analyze the common grounds these call centers share are they
- are all outsourcing call center
- base their projects on outbound calls
- have used other call center systems before
- acquired the information of asterCC from words of mouth, and among which some even became distributors of asterCC.
So, why did they all give up their previous system and turned to asterCC? We call tell from the following features of this amazing system.
- free to choose ITSP for outbound calls
Client C used to use another call center system before. C had to pay the license fee and was forced to use the outbound route of that company, which is up to 0.12 yuan per minute. What’s more, data had to be cleaned before use every day, otherwise that day’s report couldn’t be exported.
When they changed into asterCC later, introduced 2 routes of China Tietong and China Telecom E1, both offering a preferential rates, and connected into the VoIP trunk, C largely reduced its operation costs.
- Hosted user mode
One feature of outsourcing call center is its diverse clients, which requires the system to separate the clients. asterCC Group function can divide the agents into groups and provide outsourcing accounts, through which clients can log in the system in a browser and remote control it—check the progress of the project, export data, download statement and recordings. This function makes things convenient and the call center more competitive.
- Multiple applications
An outsourcing always needs to work for different clients with various needs simultaneously. With asterCC, agents are divided into groups and each group work for their project. Besides the asterCC applications, the system has APIs for external applications to be integrated in.
- System based on IP
There is no physical connection but the internet between agents and the system, saving the wiring cost and easy for expansion. Client A put the agents in 2 different places connected by telecom dedicated lines.
- Surveys
aterCC’s survey is easy to configure. It can do precise quota. Target the top survey ordrs.
- Predial
Personnel cost the most. This function increases the actual working time of agents by 15%, saving the time for ringing and dead numbers. Thus the efficiency is obviously raised.
- Cost check
Including call charge, labor hour billing, success submit billing, combining the QC, customer will know exactly the cost, the total income, agent payroll, and get a gross profit report.
- Easy to use
All system management could be finish using browser, no need much specialized knowledge, supervisor and agents could start work quickly.
- Higher stability
asterCC provides many HA solution, customer could choose based their budget, and they can upgrade when need.
asterCC released asterCC ver 1.1-beta1, it gives a free full featured IP PBX features with no account , time or any other limitation.
download url: https://cn.astercc.org/
benefits:
1. a hosted system, many companies could work on same system
2. support billing and invoice, easy to manage by ITSPs
3. power privilege control, easy to config outbound permission
4. web based conference system
4. web based conference system
5. easy to upgrade to a call center
features:
1. trunk
2. outbound route
3. inbound route
4. ring group
5. voicemail
6. voicemail to email
7. recording
8. busy/no answer/unavaiable call forward
9. transfer
10. coloring ring back
11. call pickup
12. call hold
13. blicklist/whitelist
14. DND
15. music on hold
16.multi-language
17. IVR
18. queue
19. call group
20. rate
21. invoice
22. conference
please go to https://wiki.astercc.com for more details
asterCC commercial is a contact center system, and also provides powerful customer relationship management (CRM) functions, including features that we often use— like inbound / outbound missile screen, call recording, interactive voice menu (IVR), and call queues. Basically, with astercc, you can record every customer call. When calls come in, the customer contact information and historical contact records would be appearing on the screen. Also, the design of an interactive voice menu (IVR) can provide you with self-service inquiries. In addition, with the use of reporting tools, you can quickly extract key information from thousands of calls. Finally, astercc also offers a variety of practical tools, such as the setting and reminder of tasks, enterprise publicity through phone calls, SMS and email, and map or paths check through online map.
If you already have your own operation system, we can also integrate our system into yours. For example, if you want the customer information to be shown through your system, by using the secondary development interface of astercc, you can easily achieve that.
For Internet Service Provider (ISP), astercc is the best choice to for you to carry out new businesses. Astercc supports SAAS mode whether functioning as a call center or a private branch exchange (PBX). One system is able to serve multiple customers.
asterCC Commercial consists of the following parts:
- Account and Permission System (FREE)
- IP PBX (FREE)
- Office applications (FREE)
- Contact center (FREE for 5 agents)
- Business applications
- Call application
Document: https://wiki.astercc.com
Download: https://astercc.org/downloads
we released this rc1 to fix the following bugs: 1. astercctools bug: when using max_dialer_child, it would not control the number it dials for a predictive dialer campaign. 2. astercc: takes too much cpu so when upgrading from 0.21 to 0.21-rc1, just replace astercc and astercctools under /opt/asterisk/scripts/astercc
asterCC and asterCC-BOX released version 0.21 asterCC BOX:
- upgrade freepbx to 2.9.0
- upgrade asterCC to 0.21
- released 64 bit ISO
asterCRM 0.076 in asterCC 0.21:
- added check csv file if the utf-8 code when import
- added billing for campaign
- added auto popup the latest and top priority notes
- improved open_new_window to internal,external and both in astercrm.conf.php
- added require_reason_when_pause (yes|no) in astercrm.conf.php
- added agent_queue_log to record agent pause and continue logs
- added a socket method to send calling info (added enable_socket,fix_port and socket_url in astercrm.conf.php)
- added first_name and last_name in customer table
- improved include customer info when export dialedlist (added export_customer_fields_in_dialedlist in astercrm.conf.php for assign exported fields)
- added create_ticket in astercrm.conf.php to control the privileges when create ticket
- added popup ticket notice in portal page
asterBilling 0.16in asterCC 0.21 :
- added the options display ‘all’ or ‘answered’ in cdr page
- added booth_cdr_order in asterbilling.conf.php to determine order of showing cdr in booth
- improved both hangup channels of caller and callee when click to hanguup in portal page
- improved recharge by paypal, remove process balance in pdt method, just in ipn method
- added the synchronization.pl for asteriblling synchronization solution
“Use astercc systems enable us to bid farewell to original one hand phone one hand record of all the traditional mode, and fundamentally improved customer service, just click on a “start” button and it is automatically set number, then screen out the customer information and contact information, and the main content of the conversation will be kept in the system, to pay a visit after return.Customer are satisfied with the system, efficiency upgrading and the work becoming more and more relaxed”
——from the evaluation of one client
Project Background
D-NOTICE ENTERPRISE MANAGEMENT CONSULTANT CO,LTD in shijiazhuang was established by 2009, one company that work for all enterprise and public institution and provide business processes outsourcing (BPO) and institutions overall outsourcing service of professional service management vendors. The company mainly develop IT project research and development, call center outsourcing, customer service management and process management and process of recycling outsourcing service products. In technical research mainly aim at the various of needs in call center and analysis and design to satisfy all kinds of needs in call center. In leading the technology, high quality services to develop into two major call center at the base, a product development center of corporate framework. The service incorporate management system and advanced technique to develop its strengths with Baidu China, zhejiang Dnnice group, China telecom, China Unicom, Hisense group, etc. for the establishment of the long-term stability of the partnership. astercc to make D-NOTICE become more strong. Make up for the shortages of previous system, maximize their enterprises and achieved a perfect combination technology. In the near future，D-NOTICE must be move towards to globalization、 collectivization enterprise, to develop into a comprehensive and diversified outsourced service provider.
click to view the live operation and interview about astercc
click to view astercc questionnaire system of call center
About asterCC
Modern call center, it is far more than handle incoming call and outgoing call, call center it is a technique. lie in making the calls more digitization, management and storage, search, etc. astercc collect all the advantages of comprehensive, full operation，achieve the least workload the highest efficiency.
Functional modules：
1、astercc can help you record every customer every time to speak, when a customer calling on the screen will turn up the customer information and communication history records.
2、astercc can design an interactive voice menu to provide one-stop information service.
3、astercc also offers professional questionnaire system and autodialer，open up a door in calls for you.
4、astercc automatically generates various of data reports, use of the report roll , you can soon analysis the pieces of information from thousands of conversation.
In addition, astercc also offers some utility tools, for example, setting and warning tasks， using the phone，message and email to promote and publicize, you may through the google map find the way or path, etc.
System management interface
- [download#33#size]
asterCC-BOX released version 0.2:
Update freepbx to 2.8.1
Update asterCC to 0.21-beta
- [download#32#size]
asterCRM 0.075 in asterCC 0.21 beta:
- added customer_lead and note_lead
- added defined code for note
- added user online statistic and user online report
- added sms api
- added user type and user privileges
- added attend transfer for agent mode
- added hangupcause, hangupcausetxt and dialstatus to cdr table
- fixed bug of astercc daemon works with asterisk 1.2
- fixed bug of incorrect didnumber on agent mode
- fieed bug of incorrect curcdr works with astercrm.agi
- added doubleCheckCampaign in astercc.conf
- added export data to daillist directly
- added count and time of tranfer to cdr and dialedlist
asterBilling 0.15in asterCC 0.21 beta:
- added pushcall mode(works with pushcall.agi)
- added billing by accountcode mode
- added query and hangup current channels in system page
asterCC and asterCC-box relaased version 0.2 final asterCC-BOX
- fixed bug of default moh disabled cause for cannot use attend transfer
asterCRM 0.072 in asterCC 0.2:
- fixed a bug of predictive dialer when dial a ivalid number with dahdi
- fixed a popup bug when dialed number similar on agent number
- added parameter convert_mp3 in astercc.conf to control processmonitors if converts records to mp3
- fixed sql error when link without queue in astercc daemon
- added export customer data in note page
- fixed bugs of Campaign Report
- fixed a bug of doesnt display trunk info in portal page
- added parameter auto_note_popup in astercrm.conf.php for if auto popup note info
- added parameter default_share_note in astercrm.conf.php for if share note default
- added customertitle(Mr,Miss,Ms,Mrs,other) in customer table
- fixed note to blank when confirm or cannel a customer
- added auto pause on queue pannel of agent portal page
- added parameter singleOutboundTrunk in astercc.conf
asterBilling 0.14in asterCC 0.2:
- fixed bug of epayment with callshop_pay_fee setting
- no longer support callback function(could use callback in version 0.12(asterCC 0.14))
- fixed issue of astercclock cause for high CPU usage